Terms and Conditions

Customer Service

Customers submitting an order online at www.blitzactive.com.au agree to be bound by the following terms and conditions as outlined by Blitz Active PTY LTD. Blitz Active reserves the rights to make changes to the website and the terms outlined below at any times.

Liability

Blitz Active will not accept liability for any loss or damages caused by this website, or any website linked to this site. 

Acceptance of Goods            

The customer is responsible for inspecting the goods for fault or damage and must notify our Customer Service Team immediately. Goods may be returned providing the garments are unworn in their original condition with swing tickets still attached. Please refer to our Returns Policy for full details.

Returns & Exchanges

Click here to view our full “No Fuss” returns policy. 

Delivery

Click here for our full delivery details. 

Order Confirmations

On successfully placing an order online, an automated email confirmation will be sent to your nominated email address. The confirmation includes reference no, address details and a summary of your order. Please contact Customer Service immediately info@blitzactive.com.au if there are any discrepancies or you would like to make any changes to your order. Most orders are despatched the same day so we cannot guarantee changes to orders already processed. If you haven’t received a confirmation please check your spam and junk inboxes before contacting Customer Service. 

Blitz Active has the right to refuse or cancel any orders received and issue a refund back to your original form of payment. 

Change Of Address

Blitz Active will not be responsible for incorrect delivery details being entered on the order. An order confirmation is emailed to your email address on receipt of the order. This includes both the billing and shipping address details. Please contact our Customer Service immediately info@blitzactive.com.au if this information is incorrect. In most cases orders are dispatched the same day as they are received so we cannot guarantee that details can be updated, if there is a delay in contacting us. 

Order Cancellations

Blitz Active will provide a cancellation on orders that have not yet been despatched with a refund being issued to the payment method used to purchase the goods. If an order has already been despatched goods can be returned for a full refund, at the cost to the customer. 

Misprints

If an incorrect price or incorrect information is displayed Blitz Active shall have the right to refuse or cancel any orders placed for that style at any time. 

Special Offers / Promotional Codes

From time to time we offer promotional discounts and special offers online. To redeem an offer online the promotional code where applicable must be entered on the checkout page. A successful code will apply the discount or free gift with purchase to the order summary. Please note that a voucher cannot be used on sale items and will appear on the order at nil value. Please note that all promotions are automated and we cannot take responsibility for an order where the code has not been applied at the time of purchase. Promotions are currency specific which will be stated in the terms and conditions, Click here for full details.

If an order is received back without the gift with purchase the retail amount of this item will be deducted from the refund. If you wish to keep your gift with purchase we are more than happy to provide an exchange on credit note on your purchase. 

We do not offer refunds on  purchases made using a discount voucher / code. This applies to both Australian and International orders. We will offer to exchange for an item of the same value if available.

Gift Certificates

Blitz Active Gift Certificates can be purchased online. Online Gift Certificates are only available in AUD$ and can only be redeemed in AUD$.

Blitz Active Gift Certificates are not redeemable for cash and are non-refundable.. All gift certificates are valid for 6 months from the original purchase date. Blitz Active will not take responsibility for any lost or stolen certificates. Only one gift certificate can be used per transaction.  Gift Certificate amount to be used in full, no change provided. Promotional vouchers cannot be used when purchasing a gift certificates. 

When purchasing with a Gift Certificate, you may still be required to enter your credit card details in order to verify your purchase. If your Gift Certificate is for the full amount of your order, your credit card will not be charged.

 

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